Support

Something wrong, or an idea to share? Write to support@symbolinteractive.com.tr.

Telling us the game, your phone model, the version number shown in the game's Settings and what happened helps us help you sooner.

Where is my progress saved?

On your phone. From version 0.63.0 (test versions included) also in your cloud save: on first launch the game creates an anonymous account for you and saves your progress to it. Link your Apple or Google account in Settings → Cloud save, and your progress comes with you to a new phone. Earlier versions have no cloud save; deleting the game deletes your progress.

Something I bought is missing

Permanent purchases, such as Remove Ads, come back when you tap Restore purchases in Settings with the same App Store or Google Play account. If one doesn't, write to us with the purchase date and the receipt the store sent you.

Refunds

The stores take the payments and handle refunds: reportaproblem.apple.com for the App Store, and Google Play's refund page for Google Play. The details are in the terms of use.

Changing my ad and privacy choices

In countries where the game asks for consent, the Privacy options row in the game's Settings lets you change your choice at any time. You can also manage ad permissions in iOS Settings → Privacy & Security → Tracking, or in the ads section of your Android phone's settings. The details are in the privacy policy.

Deleting my account and data

You can delete your account and cloud save in the game: Settings → Cloud save → Delete account. If you can't open the game, write to us. What is deleted and what remains is on the account deletion page.

I found a bug, or I have an idea

Great! Write to support@symbolinteractive.com.tr; a screenshot helps a lot.