How to delete your Star Jars Sort Deluxe account and cloud save, and what is deleted and what remains.
The account and cloud save arrive with version 1.0.0 of the game. Earlier test versions have no account; your progress is only on your phone and goes when you uninstall the game.
In the game
- Open Settings in the game.
- Tap Cloud save.
- Tap Delete account (or Delete cloud save if you never linked an account) and confirm with Delete.
Your account and cloud save are deleted at once, and the game shows you when it's done. If you linked Sign in with Apple and delete on an iPhone, we also revoke the permission Apple gave the game; if you delete on Android, you can remove it from "Sign in with Apple" in your Apple ID settings. The progress on this phone stays and the game carries on with it; the cloud save stays off, and nothing is uploaded, until you turn it back on in Settings → Cloud save or link an account. To remove the progress on this phone too, uninstall the game.
By email
If you can't open the game, or would rather we did it, email privacy@symbolinteractive.com.tr with the subject line Account deletion and include the player ID shown in the game's Settings → Cloud save. We find your account by that ID, delete it within 30 days and email you when it's done.
If you can't see your ID because you deleted the game: if you linked your account to Apple or Google, install the game again and sign in with the same account; your ID appears in Settings again, and you can delete the account there yourself. If you never linked it, the anonymous account belonged only to the game on that phone and we cannot tell which account is yours; such an account is deleted on its own after 24 months without use.
What is deleted
- Your cloud save: your save document in Cloud Firestore, with your progress, progress summary, device type, game version and save times.
- Your Firebase account: your anonymous account ID and, if you linked one, its link to your Apple or Google account.
- Your friends profile: your star code, nickname, your platform name if shown, friends list, waiting lives and blocked players; you also leave your friends' lists. Your line on today's ranking goes too, and lines from earlier days go within 7 days.
- Sign in with Apple permission: if you linked it and delete on an iPhone, the permission Apple gave the game is revoked.
A deleted cloud save cannot be brought back. Permanent purchases such as Remove Ads belong to your store account; you can restore them with the same App Store or Google Play account.
What remains, and for how long
- Google's backups: Google clears deleted account data from its live and backup systems within 180 days.
- Analytics and crash data: records in Firebase Analytics and Crashlytics are tied not to your game account but to IDs unique to the game's copy on your phone, and they are deleted on their own: Analytics events after 14 months, crash logs after 90 days. Aggregate figures made from them that identify no one (daily player counts, for example) remain.
- The installation ID for remote settings: deleted by Firebase after 270 days without use.
- Ad partners' data: Unity (LevelPlay, Unity Ads, ironSource Ads) and Google AdMob keep and delete what they processed for ads under their own policies: Unity, Google. This information is not tied to your game account; you can delete or reset your advertising ID in your phone's settings.
- Store purchase records: Apple and Google keep records of your purchases under their own policies.
- Emails: if you wrote to us to delete your account, the emails we exchanged are deleted within a year of the matter being closed.
How long it takes
In the game, at once; by email, within 30 days. Clearing Google's backups takes up to 180 days.
How your information is processed is in the privacy policy. Questions: privacy@symbolinteractive.com.tr.